Ignorance of the production process of goods and their compounds, complications and dangers of consuming harmful goods, ignorance of the correct way of consuming goods and their storage conditions, incorrect advertising, unfair trading conditions and prices, poor after-sales service, non-adherence of suppliers and producers Obligations such as warranty, guarantee, etc. are among the causes that in today's consumerist societies expose consumers to injustice and economic harm in various ways.
The consumer is any natural or legal person who purchases a good or service, and the consumer's rights are the rights of all suppliers of goods and services (including manufacturers, importers, distributors, sellers of goods and providers of technical and professional services, as well as all devices). Institutions and companies that directly or indirectly and in whole or in part, provide goods or services to the consumer), individually and collectively in terms of accuracy, quantity, quality and health of goods and services provided in accordance with the rules and conditions set forth in the law Or the relevant contracts or custom governing the matter must be observed in dealing with the persons who purchase the goods or services.
Many citizens do not know what their rights as consumers are and what laws protect them. A consumer is said to have five fundamental rights: the right to health, safety, the right to financial gain, the right to legal interest, the right to representation in participation, and the right to information and education. To these must be added the right to choose, which, of course, only makes sense in a market economy system and is excluded in a closed state economy system.
According to the latest legal theory in this field, suppliers have a pure responsibility to the consumer. That is, if a supplier does not perform its duties towards the consumer and through this, harm or damage is caused to the consumer, without the need to prove the fault and impose its difficulties on the consumer, the compensation must be compensated. Be done by the supplier.
The time-consuming nature of court proceedings and the costs of court proceedings are among the reasons why, in most countries of the world, along with the judiciary, there is special protection of consumer rights through specialized organizations. Among the laws that have been enacted in Iran with the specific purpose of protecting consumers, the following can be mentioned:
· Food, Beverage and Cosmetics Law (approved in 1346)
· Law on Governmental Punishments (approved in 1988 / amended in 1373)
· Electronic Commerce Law (approved in 2003)
Law of the Organization of the Medical System of the country (approved in 2004)
· Law of the country's trade union system (approved in 1383 / amended in 1392)
· Consumer Protection Law (approved in 2009)
· Consumer Protection Law (approved in 2007)
· Law on improving the quality of car production and other domestic industrial products (approved in 2010)
· Law on Combating Commodity and Currency Smuggling (approved in 1392 / amended in 1394).
The main institutions related to consumer rights in our country are:
1. Governmental Punishment Organization;
۲. Consumer and Producer Protection Organization
3. Institute of Standards and Industrial Research.
In addition, there are other authorities (such as the National Inspection Agency, municipalities, governorates, water and electricity companies, gas, telecommunications, the Ministry of Industry, the Ministry of Industry, Mining, Commerce, etc.) that deal with complaints in their area of expertise. Citizens are responsible for monitoring violations within their jurisdiction. One of the main and perhaps the most successful institutions dealing with violations of guilds (various professions) in our country, which deals with violations faster and more effectively than other authorities and has broad powers to deal with violators and fraudsters, is the Government Penitentiary Organization.
According to the Consumer Protection Law, dealing with trade union violations and issuing judgments on punishments and fines can only be done through the government penitentiary organization, and therefore other support institutions such as the Consumers and Producers Protection Association, the Trade Union Council and… can only trade union trade union violations. To this organization.
Although the field of consumer rights is not very mature in Iran, but in the current situation, in many cases, we can hope for effective monitoring and relative realization of consumer rights. Arman Law Firm is ready and experienced to provide counseling and advocacy services to applicants in various aspects related to this field.